{"id":17708,"date":"2020-10-02T16:16:27","date_gmt":"2020-10-02T16:16:27","guid":{"rendered":"http:\/\/guil.es\/?page_id=17708"},"modified":"2026-03-26T12:50:42","modified_gmt":"2026-03-26T11:50:42","slug":"support","status":"publish","type":"page","link":"https:\/\/guil.es\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” full_height=”yes” content_placement=”middle” preset=”preset_24″ content_preset=”_preset_24″ first_background_color=”#ffffff” second_background_type=”image” second_background_image=”12199″ second_background_image_size=”” second_background_repeat=”repeat” enable_parallax=”true” parallax_background=”14115″ parallax_style=”fade” css=”.vc_custom_1635321161466{padding-bottom: 4em !important;}” el_id=”botones-soporte-desktop”][vc_column css=”.vc_custom_1635320669557{padding-top: 3em !important;padding-bottom: 2em !important;}” offset=”vc_col-xs-12″ el_class=”bloque-botones-soporte-movil”][vc_row_inner equal_height=”yes” animation_in_type=”transition.slideRightIn” animation_in_offset=”100″ animation_in_duration=”1500″ animation_in_delay=”0″ el_class=”descargas_imag”][vc_column_inner width=”1\/6″ css=”.vc_custom_1633076672570{margin-bottom: 10px !important;padding-top: 15px !important;padding-bottom: 15px !important;}” offset=”vc_col-lg-2 vc_col-md-12 vc_hidden-sm vc_col-xs-2 vc_hidden-xs”]

<\/i><\/i><\/div><\/div>

DOWNLOADS<\/h3><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/6″ css=”.vc_custom_1633076682882{margin-bottom: 10px !important;padding-top: 15px !important;padding-bottom: 15px !important;}” offset=”vc_col-lg-2 vc_col-md-12 vc_hidden-sm vc_col-xs-2 vc_hidden-xs”]
<\/i><\/i><\/div><\/div>

FAQS<\/h3><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/6″ css=”.vc_custom_1633076689826{margin-bottom: 10px !important;padding-top: 15px !important;padding-bottom: 15px !important;}” offset=”vc_col-lg-2 vc_col-md-12 vc_hidden-sm vc_col-xs-2 vc_hidden-xs”]
<\/i><\/i><\/div><\/div>

ACCESSORIES & SPARE PARTS<\/h3><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/6″ css=”.vc_custom_1633076698673{margin-bottom: 10px !important;padding-top: 15px !important;padding-bottom: 15px !important;}” offset=”vc_col-lg-2 vc_col-md-12 vc_hidden-sm vc_col-xs-2 vc_hidden-xs”]
<\/i><\/i><\/div><\/div>

VIDEOS<\/h3><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/6″ css=”.vc_custom_1633072148522{padding-top: 15px !important;padding-bottom: 15px !important;}” offset=”vc_col-lg-2 vc_col-md-12 vc_hidden-sm vc_col-xs-12 vc_hidden-xs”]
<\/i><\/i><\/div><\/div>

CONTACT<\/h3><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” full_height=”yes” content_placement=”middle” preset=”preset_24″ content_preset=”_preset_24″ first_background_color=”#ffffff” second_background_type=”image” second_background_image=”12199″ second_background_image_size=”” second_background_repeat=”repeat” enable_parallax=”true” parallax_background=”14115″ parallax_style=”fade” css=”.vc_custom_1635321176714{padding-bottom: 4em !important;}” el_id=”botones-soporte-movil”][vc_column css=”.vc_custom_1635320669557{padding-top: 3em !important;padding-bottom: 2em !important;}” offset=”vc_col-xs-12″ el_class=”bloque-botones-soporte-movil”][vc_row_inner equal_height=”yes” animation_in_type=”transition.slideRightIn” animation_in_offset=”100″ animation_in_duration=”1500″ animation_in_delay=”0″ el_class=”descargas_imag” css=”.vc_custom_1633076760324{margin-top: 245px !important;margin-bottom: -125px !important;}”][vc_column_inner width=”1\/6″ css=”.vc_custom_1633076708927{margin-bottom: 10px !important;padding-top: 15px !important;padding-bottom: 15px !important;}” offset=”vc_col-lg-2 vc_hidden-lg vc_col-md-12 vc_hidden-md vc_col-xs-2″]
<\/i><\/i><\/div><\/div>

DOWNLOADS<\/h3><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/6″ css=”.vc_custom_1633076717872{margin-bottom: 10px !important;padding-top: 15px !important;padding-bottom: 15px !important;}” offset=”vc_col-lg-2 vc_hidden-lg vc_col-md-12 vc_hidden-md vc_col-xs-2″]
<\/i><\/i><\/div><\/div>

FAQS<\/h3><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/6″ css=”.vc_custom_1633076726136{margin-bottom: 10px !important;padding-top: 15px !important;padding-bottom: 15px !important;}” offset=”vc_col-lg-2 vc_hidden-lg vc_col-md-12 vc_hidden-md vc_col-xs-2″]
<\/i><\/i><\/div><\/div>

ACCESSORIES & SPARE PARTS<\/h3><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/6″ css=”.vc_custom_1633076734202{margin-bottom: 10px !important;padding-top: 15px !important;padding-bottom: 15px !important;}” offset=”vc_col-lg-2 vc_hidden-lg vc_col-md-12 vc_hidden-md vc_col-xs-2″]
<\/i><\/i><\/div><\/div>

VIDEOS<\/h3><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/6″ css=”.vc_custom_1633076744360{padding-top: 15px !important;padding-bottom: 15px !important;}” offset=”vc_col-lg-2 vc_hidden-lg vc_col-md-12 vc_hidden-md vc_hidden-sm vc_col-xs-12 vc_hidden-xs”]
<\/i><\/i><\/div><\/div>

CONTACT<\/h3><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” animation_in_type=”transition.slideRightIn” animation_in_offset=”100″ animation_in_duration=”2000″ animation_in_delay=”300″][vc_column css=”.vc_custom_1626269513589{margin-left: 20px !important;}” offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”100px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” animation_in_type=”transition.slideRightIn” animation_in_offset=”100″ animation_in_duration=”2000″ animation_in_delay=”300″ el_id=”descargas”][vc_column width=”1\/3″ css=”.vc_custom_1626268248659{margin-bottom: 15px !important;margin-left: 20px !important;}” offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”]
\"ICONO<\/i><\/div><\/div>

DOWNLOADS<\/h3>
<\/span><\/div>
<\/span><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][vc_column width=”2\/3″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1632467053523{margin-left: 20px !important;}”][vc_column offset=”vc_hidden-lg”]

DOWNLOADS<\/h3>
<\/span><\/div>
<\/span><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”15″ equal_height=”yes” content_placement=”bottom” animation_in_type=”transition.slideRightIn” animation_in_offset=”100″ animation_in_duration=”2400″ animation_in_delay=”300″ css=”.vc_custom_1621611954871{margin-right: 25px !important;margin-left: 25px !important;padding-right: 25px !important;padding-bottom: 100px !important;padding-left: 25px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”fila_descargas”][vc_column width=”1\/6″ url=”url:https%3A%2F%2Fguil.es%2Fen%2Fdownloads%2F%23eb|||” css=”.vc_custom_1774438140883{padding-top: 140px !important;padding-right: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/guil.es\/wp-content\/uploads\/2021\/04\/ESCENARIOS-Y-BARRERAS-FONDO.jpg?id=13625) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]

PLATFORMS \u2013 STAGES \u2013 BARRIERS<\/h4>\n

 <\/p>\n<\/div>[\/vc_column][vc_column width=”1\/6″ url=”url:https%3A%2F%2Fguil.es%2Fen%2Fdownloads%2F%23tsil|||” alignment=”center” css=”.vc_custom_1774438151764{padding-top: 140px !important;padding-right: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/guil.es\/wp-content\/uploads\/2021\/05\/TORRES-PARA-SONIDO-ILUMINACION-Y-LED-esp-texto-bajo.jpg?id=14329) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]

LIFTING TOWERS FOR AUDIO, LIGHTING AND LED<\/h4>\n

 <\/p>\n<\/div>[\/vc_column][vc_column width=”1\/6″ url=”url:https%3A%2F%2Fguil.es%2Fen%2Fdownloads%2F%23tr|||” alignment=”center” css=”.vc_custom_1774438160307{padding-top: 140px !important;padding-right: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/guil.es\/wp-content\/uploads\/2021\/04\/TRUSSES-Y-RIGGING-FONDO.jpg?id=13629) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]

TRUSSES & RIGGING<\/h4>\n

 <\/p>\n<\/div>[\/vc_column][vc_column width=”1\/6″ url=”url:https%3A%2F%2Fguil.es%2Fen%2Fdownloads%2F%23sac|||” alignment=”center” css=”.vc_custom_1774438168032{padding-top: 140px !important;padding-right: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/guil.es\/wp-content\/uploads\/2021\/05\/SOP-AV-AUDIO-Y-CATENARIAS-FONDO-texto-bajo.jpg?id=14327) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]

A\/V & AUDIO STANDS \u2013 STANCHIONS<\/h4>\n

 <\/p>\n<\/div>[\/vc_column][vc_column width=”1\/6″ url=”url:https%3A%2F%2Fguil.es%2Fen%2Fdownloads%2F%23boc|||” alignment=”center” css=”.vc_custom_1774438177696{padding-top: 140px !important;padding-right: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/guil.es\/wp-content\/uploads\/2021\/04\/BANDAS-ORQUESTAS-COROS-fONDO.jpg?id=13621) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]

BANDS \u2013 ORCHESTRAS \u2013 CHOIRS<\/h4>\n

 <\/p>\n<\/div>[\/vc_column][vc_column width=”1\/6″ url=”url:https%3A%2F%2Fguil.es%2Fen%2Fdownloads%2F%23rm|||” alignment=”center” css=”.vc_custom_1774438190123{padding-top: 140px !important;padding-right: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/guil.es\/wp-content\/uploads\/2021\/05\/RECURSOS-DE-MARCA-esp-fONDO.jpg?id=14331) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”]

BRAND RESOURCES<\/h4>\n

 <\/p>\n<\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” animation_in_type=”transition.slideLeftIn” animation_in_offset=”100″ animation_in_duration=”2400″ animation_in_delay=”300″ css=”.vc_custom_1632995564465{margin-top: 0px !important;padding-top: 0px !important;background-image: url(https:\/\/guil.es\/wp-content\/uploads\/2021\/04\/BANNER-RECAMBIOS-FINAL-Doble-Fondo.jpg?id=12740) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_id=”accesorios”][vc_column offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”380px”][vc_row_inner equal_height=”yes” content_placement=”middle” css=”.vc_custom_1623229305902{margin-right: 120px !important;margin-left: 120px !important;background-color: rgba(0,0,0,0.82) !important;*background-color: rgb(0,0,0) !important;}” el_id=”recambios”][vc_column_inner width=”4\/12″ css=”.vc_custom_1619019226946{padding-left: 25px !important;}”][vc_column_text css=”.vc_custom_1774438304434{margin-bottom: 15px !important;}”]<\/p>\n

ACCESSORIES<\/p>\n

 <\/p>\n

[\/vc_column_text]

<\/span><\/div>
<\/span><\/div><\/div><\/div>[vc_empty_space height=”15px”][vc_column_text]<\/p>\n

SPARE PARTS<\/p>\n

 <\/p>\n

[\/vc_column_text][vc_empty_space][\/vc_column_inner][vc_column_inner width=”8\/12″ alignment=”center”]

We manufacture nearly 500 different products, each one with its components and accessories.<\/span><\/p>\n<\/div>[vc_empty_space]

\u00bfWhat do you need?<\/span><\/div>
<\/div><\/a>[vc_empty_space][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”90px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” animation_in_type=”transition.slideLeftIn” animation_in_offset=”100″ animation_in_duration=”2400″ animation_in_delay=”300″ css=”.vc_custom_1636472921393{margin-top: 0px !important;padding-top: 100px !important;background-image: url(https:\/\/guil.es\/wp-content\/uploads\/2021\/04\/BANNER-RECAMBIOS-FINAL-Doble-Fondo.jpg?id=12740) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”remove-padding-top”][vc_column offset=”vc_hidden-lg”][vc_row_inner equal_height=”yes” content_placement=”middle” css=”.vc_custom_1626273390651{background-color: rgba(0,0,0,0.82) !important;*background-color: rgb(0,0,0) !important;}”][vc_column_inner alignment=”center”][vc_column_text css=”.vc_custom_1774438425194{margin-bottom: 15px !important;}”]<\/p>\n

ACCESSORIES<\/p>\n

 <\/p>\n

[\/vc_column_text]

<\/span><\/div>
<\/span><\/div><\/div><\/div>[vc_empty_space height=”15px”][vc_column_text]<\/p>\n

SPARE PARTS<\/p>\n

 <\/p>\n

[\/vc_column_text][vc_empty_space height=”28px”]

We manufacture nearly 500 different products, each one with its components and accessories.<\/span><\/p>\n

 <\/p>\n<\/div>[vc_empty_space height=”16px”]

\u00bfWhat do you need?<\/span><\/div>
<\/div><\/a>[vc_empty_space height=”16px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” first_background_type=”image” first_background_image=”14693″ first_background_size=”contain” animation_in_type=”transition.slideRightIn” animation_in_offset=”90″ animation_in_duration=”2400″ animation_in_delay=”300″ css=”.vc_custom_1630921754632{background: #ffffff url(https:\/\/guil.es\/wp-content\/uploads\/2021\/05\/CANAL-YOUTUBE-fondo.jpg?id=14693) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_id=”videos”][vc_column width=”1\/2″ css=”.vc_custom_1636473534562{padding-left: 30px !important;}” offset=”vc_col-lg-6 vc_col-md-12 vc_hidden-md vc_hidden-sm vc_col-xs-12 vc_hidden-xs”][vc_empty_space height=”80px”][vc_empty_space height=”40px”]
VIDEOS<\/b><\/span>
\nVISIT OUR YOUTUBE CHANEL<\/span>
\n<\/span><\/div>\n

 <\/p>\n<\/div>[vc_empty_space height=”80px”]

You can find interesting videos on our YouTube channel: product set-ups, tutorials, technical details,
\nday-to-day use of the products, ideas for future projects, etc<\/span><\/p>\n<\/div>[vc_empty_space height=”120px”]

OFICIAL GUIL EVENTS CHANNEL
\n\"\"
\n<\/a><\/p>\n<\/div>[vc_empty_space height=”80px”][vc_empty_space height=”80px”][\/vc_column][vc_column width=”1\/2″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”15″ first_background_type=”image” first_background_image=”14693″ first_background_size=”contain” animation_in_type=”transition.slideRightIn” animation_in_offset=”90″ animation_in_duration=”2400″ animation_in_delay=”300″ css=”.vc_custom_1636473436130{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column css=”.vc_custom_1626273991413{padding-left: 30px !important;}” offset=”vc_hidden-lg”][vc_empty_space height=”40px”]

VIDEOS<\/b><\/span>
\nVISIT OUR YOUTUBE<\/span><\/span> CHANEL
\n<\/span><\/div>\n

 <\/p>\n<\/div>[vc_empty_space height=”80px”]

You can find interesting videos on our YouTube channel: product set-ups, tutorials, technical details,
\nday-to-day use of the products, ideas for future projects, etc<\/span><\/p>\n<\/div>[vc_empty_space height=”30px”]

OFICIAL GUIL EVENTS CHANNEL
\n\"\"
\n<\/a><\/p>\n<\/div>[vc_empty_space height=”80px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content_no_spaces” equal_height=”yes” animation_in_type=”transition.slideLeftIn” animation_in_offset=”100″ animation_in_duration=”2400″ animation_in_delay=”300″ css=”.vc_custom_1630588566652{margin-bottom: 0px !important;padding-top: 0px !important;background-color: #ffffff !important;}” el_id=”preguntas”][vc_column width=”1\/2″ css=”.vc_custom_1622450899308{background-image: url(https:\/\/guil.es\/wp-content\/uploads\/2021\/04\/medio_banner_FAQ.jpg?id=12701) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”faqs_background”][vc_empty_space height=”180px”]

GENERAL<\/strong><\/span><\/p>\n

QUESTIONS<\/span><\/p>\n<\/div>[vc_empty_space height=”80px”][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1619089485176{padding-bottom: 20px !important;background-image: url(https:\/\/guil.es\/wp-content\/uploads\/2021\/04\/medio_banner_FAQ_derecha.jpg?id=12703) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_empty_space height=”30px”][vc_column_text]<\/p>\n

Find ANSWERS<\/strong><\/span> to all your questions about GUIL and our products.<\/span><\/p>\n

[\/vc_column_text][vc_row_inner gap=”5″ css=”.vc_custom_1619106255752{margin-right: 18% !important;margin-bottom: 0px !important;margin-left: 18% !important;padding-bottom: 0px !important;}”][vc_column_inner offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”30px”]

\n

GENERAL QUESTIONS<\/span><\/span><\/a><\/p>\n<\/div>\n

\n

PLATFORMS – STAGES – BARRIERS<\/span><\/a><\/p>\n<\/div>\n

\n

LIFTING TOWERS FOR AUDIO, LIGHTING AND LED<\/span><\/a><\/p>\n<\/div>\n

\n

TRUSSES & RIGGING<\/span><\/a><\/p>\n<\/div>\n

\n

A\/V & AUDIO STANDS – STANCHIONS<\/span><\/a><\/p>\n<\/div>\n

\n

BANDS – ORCHESTRA – CHOIRS<\/span><\/a><\/p>\n<\/div>\n<\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=”5″ css=”.vc_custom_1626274733627{margin-right: 3% !important;margin-bottom: 0px !important;margin-left: 3% !important;padding-bottom: 0px !important;}”][vc_column_inner offset=”vc_hidden-lg”][vc_empty_space height=”30px”]

\n

GENERAL QUESTIONS<\/span><\/span><\/a><\/p>\n<\/div>\n

\n

PLATFORMS – STAGES – BARRIERS<\/span><\/a><\/p>\n<\/div>\n

\n

LIFTING TOWERS FOR AUDIO, LIGHTING AND LED<\/span><\/a><\/p>\n<\/div>\n

\n

TRUSSES & RIGGING<\/span><\/a><\/p>\n<\/div>\n

\n

A\/V & AUDIO STANDS – STANCHIONS<\/span><\/a><\/p>\n<\/div>\n

\n

BANDS – ORCHESTRA – CHOIRS<\/span><\/a><\/p>\n<\/div>\n<\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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